Delivery & Return policy

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DELIVERY POLICY

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When placing your order please ensure that the billing and shipping address details are correct.

When your order is shipped, we will send you a confirmatory email.
We will do our best to keep delays to a minimum. Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched by our warehouse. Please note this can take longer during our sale periods where it may take up to 48 hours for shipments to be dispatched

Delivery times are estimates and start from the date of dispatch. Please note that in some areas there is a limited range of delivery services available. We will endeavour to send your order out as quickly as possible but we cannot be responsible for delays as a result of remote delivery locations or adverse weather conditions.

If you have any questions regarding shipping, please call ‭0807 917 5794‬ or shop@terracotta.com.ng

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RETURN POLICY

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When you place an order with us on terracotta.com.ng All item(s) bought can be returned for exchange within 7days from day of purchase.

These Item(s) however are to be in good condition with labels and tags intact upon return.
We do not give cash refunds, we only accept exchanges.

We reserve the right to refuse any item(s) not returned in good condition and we are unable to accept any items returned after the 7 days period had elapsed.

We are able to pick up items for returns in Lagos for free but items outside of Lagos for returns are to be thoroughly examined and returns/shipment fee will be covered by us or the client depending on the issue(s) and the decision for returns/charges will be made solely by Terra Cotta Clothing.

Tailored-to-fit items cannot be returned, only re-fitted to suit your body provided you return them within 14 days of delivery.

Item(s) must be returned from the original shipping country with the original returns form. Please note that we may not refund item(s) that are sent without any returns paperwork.

You can also return your items to us for an exchange using your own shipper. If you do, please inform us within 7days of delivery. We recommend that you insure the return shipment as you are under a duty to take reasonable care of the items and will be liable for damage to them until we receive them at our warehouse. In case of dispute, we also recommend you retain proof of sending. We cannot be responsible for any loss for any item(s) you have chosen to send

If you have any questions regarding return policy please call ‭0807 917 5794‬ or shop@terracotta.com.ng

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